FAQs

We are sure there are many things you want to know prior to your stay with us.
This FAQ page contains details on a variety of things related to Hotel Kinparo.

Please check this page first to see if you can find the answers to your questions.
Of course, if you cannot find what you are looking for, please do not hesitate to contact us.

Regarding rooms
- What time is check-in and check-out?
  - Check In 15：00　/ Check Out 10：00
    Check-out is 11:00 only for guests staying in Nagisa-no-yakata rooms.
- Can I extend my check-out time?
  - You can extend your check-out time up to 12:00. Extensions are available at a cost of 5,000 yen (excl. tax) per hour per room.
    Please let us know if you require an extension.
- Can I connect to the Internet in my room?
  - Free Wi-Fi is available in all guest rooms.
    All the NAGISA wing TOKIJIKU guest rooms have a LAN connector.
    Wi-Fi is also available in the lobby lounge ,the NAGISA wing TOKIJIKU lounge and The Walrus Club.
- What kinds of items/amenities are provided in guest rooms?
  - Hand towels, bath towels, hairdryer, toothbrushes, razors, shower caps, combs, hair tonic, hair liquid, aftershave lotion, shampoo, body soap, hand soap, etc.
- What items are available to rent?
  - Items available to rent include irons, ironing boards, humidifiers, fans, desk lamps, electric stoves, hairdryers with a brush, hair irons, etc.
- Please tell me how I can store my valuables.
  - You can entrust your valuables for safe keeping at the front reception desk.
    Also, all guest rooms are equipped with a safe.
- Do guest rooms come with a bath?
  - Yes, all guest rooms are furnished with a bath.
- Please tell me what TV channels I can watch in my room.
  - You can watch NHK, NHK Education, Mainichi, Asahi, Kansai, Yomiuri, Sun, BS1, and BS2.
    Overseas channels are not available.
- Are no-smoking rooms available?
  - No-smoking rooms are not available in the MISAKI wing.
    All rooms in the NAGISA wing TOKIJIKU are no-smoking. You cannot smoke in any of the rooms in the NAGISA wing.
- Please tell me about the views I can enjoy from my room.
  - * The MISAKI wing faces the Sea of Japan. You can see the Sea of Japan from all guest rooms.
    * The NAGISA wing is oriented sideways to the Sea of Japan, so the sea is also to the side of the view. However, some guest rooms have views of an area of coastline that was registered as a Geopark in 2010 (all moderate Japanese/Western rooms). Part of the hotel’s roof is visible from some guest rooms.
- Can I watch the sunrise and sunset from my room?
  - You can watch the sun rise up from the sea in the MISAKI wing guest rooms from the end of May until the end of July. You cannot watch the sunset. Note that the photos featured in the Gallery section of our website are all of the sunrise.
- Do any of the rooms have an open-air bath?
  - Our hotel does not have guest rooms with an open-air bath. However, Tokijiku suite, Tokijiku double and deluxe Japanese/Western rooms in Nagisa-no-yakata are furnished with a fully glass-walled bathroom.
Regarding communal bathing areas
- Please tell me the opening hours for the large communal bath.
  - The opening hours for the large communal bath and open-air bath are 6:00–10:00 and 15:00–1:00.
- What kinds of items/amenities are provided in the large communal bath?
  - [Men’s bath]
    Bath towels, hairdryers, razors, combs, cotton buds, body soap, shampoo, shaving foam, hair tonic, hair liquid, aftershave lotion, etc.
    [Women’s bath]
    Bath towels, hairdryers, razors, shower caps, cotton buds, body soap, shampoo, conditioner, cleansing facial foam, milk lotion, skin lotion, cotton, cot, etc.
    [After a bath living area]
    Two automatic full body massage machines, a massage machine, a foot massage machine, water cooler, and tea server.
- Do the baths use 100% natural hot spring water?
  - Yes. Our water comes from a unique source called Hiyoriyama Onsen.
    However, the water temperature is low, so we heat it up to provide the perfect temperature for bathing.
- Is it a free-flowing hot spring?
  - No. We carry out partial recirculation while supplying fresh hot water.
    Also, for hygiene purposes, we add a chlorine agent to disinfect the bath tubs.
- Do you provide hand towels or bath towels?
  - Towels for washing your body are provided in guest rooms, so please take one with you to the large communal bath. Bath towels are located at the entrance to the large communal bath.
- Do you have private baths?
  - We are sorry, but we do not have private baths.
- How is gender determined when using the public bath?
  - We distinguish between men and women based on their physical characteristics.
    Based on a document from the Ministry of Health, Labor and Welfare (issued on June 23, 2023).
    Regarding the use of the public bath, for example, if you have a male body but a female mind, you cannot use the women's public bath. The same applies to the reverse.
    Thank you for your understanding.
- Do the large communal baths for men and women ever switch?
  - Due to the building’s structure, the men’s bath is partially visible from outside, so the baths do not switch.
Regarding access
- Do you have a parking area?
  - Free parking is available for those staying at the hotel.
    There is space for 10 buses and 100 cars.
- Do you provide a shuttle service to and from Kinosaki Onsen Station?
  - Yes, we do. Buses are charted according to the arrival times of JR limited express trains. It takes around 10 min. to get to the hotel from Kinosaki Onsen Station.
    This service is available until 19:00.
    There are six return buses to the station: 8:40, 9:15, 10:00, 10:30, 11:30, 12:15, and 13:30.
    Reservations are required for both ways.
- Please tell me about public transportation from Kinosaki Onsen Station.
  - Local buses run 1-2 times hourly, 7:00– 19:00.
    Board a bus bound for Hiyoriyama (Kinosaki Marine World), alight at Hiyoriyama (Kinosaki Marine World), and walk for 2 min. Approx. 10 min. from Kinosaki Onsen. Fare (adults): 320 yen (as of April 2021)
    You can also take one of the taxis waiting in front of Kinosaki Onsen Station. Fare: Approx. 1,800 yen.
Regarding Kinosaki Marine World
- Is Kinosaki Marine World near the hotel?
  - Yes. Kinosaki Marine World is located next door to our hotel.
    It takes 2 min. to walk there.
- Please tell me the admission prices for Kinosaki Marine World.
  - The regular admission prices are as follows: 2,600 yen (adults), 1,300 yen (6–15 years old), and 650 yen (3–5 years old). (As of April 2021)
    Guests staying at our hotel receive a discount coupon valid for two days (adults: 1,300 yen; 6–15 years old: 650 yen; 3–5 years old: 300 yen).
Regarding meals
- If I have an allergy, can you change the content of my meals?
  - We will do our best to meet your requirements, but we need time to prepare meals.
    Please tell us what foods you are allergic to in advance.
- Can you prepare meals for vegetarians or people with dietary restrictions?
  - If you contact us in advance and give us the details, we will do our best to meet your requirements.
    (While we can cater for lacto-ovo-vegetarians who consume eggs and dairy products, we cannot cater for vegans who follow a plant-based diet.)
- Can I order additional food on the day?
  - Yes, you can. You will find a menu for additional food in your room.
    Orders for additional food can be made until 19:30.
Guests with children
- I want to bring a child with me. Do you have any age restrictions?
  - No, we do not. Children of any age are welcome at our hotel.
- Are there any additional charges for infants, such as a facility charge?
  - There is a 1,000 yen (excl. tax) charge for children aged 3 years and above.
    There is no charge for children under the age of 3 years.
- Do you provide cots?
  - No, we do not.
- Please give me details of the charges that apply to children.
  - The individual charges for children are as follows: Futon only (3,000 yen); yukata (1,000 yen); dinner/children’s lunch (3,000 yen); breakfast (1,500 yen). We also provide a one night/two meals children’s course for 9,000 yen which includes all of the above. (All prices exclude tax.)
- Can you prepare children’s meals?
  - For dinner, we can provide a children’s lunch which is suitable for children up to the age of around 8 years. Please refer to the following link. "Wide selection of children’s lunches"
Regarding accessibility
- Please tell me about the hotel’s accessibility.
  - There are around 15 steps respectively between the front entrance and front lobby, and between the large communal bath and elevator hall.
    There is an alternate route between the front entrance and front lobby, but not between the large communal bath and elevator hall.
- Do you have nursing rooms or daycare facilities?
  - We are sorry, but we currently do not have dedicated nursing rooms or daycare facilities.
    For breastfeeding, we will gladly show you to a vacant guest room, reception space, or other vacant area.
Regarding public facilities
- Please tell me the opening hours for the hotel gift shop.
  - The hotel gift shop is located on the 1st floor.
    Opening hours are 8:00–18:30.
- What kinds of public facilities are available in the hotel building?
  - * Living Pub “The Walrus Club” :Open 19:00-23:30 Light meal and beverages
    * Nighttime noodle restaurant “Ippuku-tei” :Open 20:00-23:30 Ramen, Udon
    * Karaoke rooms “Pearl” and “Coral” : For private use; by booking only
    All of these facilities are located in front of the 2nd floor front reception desk.
- Please tell me the opening hours for these public facilities.
  - * Living Pub “The Walrus Club” :PUB Time 19:00-23:30
    * Nighttime noodle restaurant “Ippuku-tei” :Open 20:00-23:30
    * Karaoke rooms “Pearl” and “Coral” :Open 20:00-23:30, by booking only
- Is there a bar?
  - There is bar serving Western alcoholic beverages, Living Pub “The Walrus Club”.
    Here, you can enjoy shots of Whisky and beer.
- Can I smoke in the lobby lounge?
  - No, smoking is prohibited in all public areas of the hotel.
    Please use the smoking booth located in front of the 2nd floor front reception desk.
- Is there a games area?
  - Yes, there is a games area located next to the 1st floor shop.
    Opening hours are 8:00–22:00.
Regarding other facilities
- Is there a laundromat?
  - Guests can use the washing machines and driers located in the large communal bath changing rooms.
- Are there vending machines selling drinks or cigarettes?
  - There is a vending machine selling cigarettes in the front lobby.
    There are vending machines selling soft drinks in the hotel.
- Can I smoke inside the hotel?
  - A law to protect people from passive smoking means that smoking is prohibited by law in dining rooms and all other public areas of the hotel.
    With the exception of designated smoking areas,the NAGISA wing is a completely smoke-free building.
    There is a smoking booth located in front of the 2nd floor front reception desk.
Regarding information on nearby facilities and attractions
- Are there any golf courses nearby?
  - Our hotel runs a golf course called "Kinosaki Country Club".
    Despite being a short-distance course, it is both challenging and exciting. Overseas guests in particular often praise our course for its stunning scenery. Guests staying at our hotel benefit from discounted playing fees.
- Are there any tennis courts or gymnasiums?
  - There are no nearby tennis courts or gymnasiums.
- Please provide me with information on bathing in the sea.
  - Kehi Beach is located 7 min. away by car. Here, you can swim in the sea during the summer season (around July 15–August 20).
    If you travel a little further, you will reach Takenohama Beach, ranked as one of Japan’s top 100 beaches (15 min. by car).
    Unfortunately, swimming is prohibited along the area of coast around the hotel.
- Is there a swimming pool?
  - No, there is not.
- Is there a ski slope nearby?
  - The nearest ski slope is Kannabe Kogen Ski Resort.
    It is located about 1 hour by car from the hotel.
- Can I enjoy cherry blossom viewing nearby?
  - There are no specific places for cherry blossom viewing, but the stretch of the Otani River near the Kiyamachi Koji area of Kinosaki Onsen is lined with cherry trees, and is bustling with people in the spring.
- How long does it take to get to Kinosaki Onsen?
  - It is around 4 km to the town, so approx. 10 min. by car.
- How long does it take to get to Hyogo Park of the Oriental White Stork?
  - It takes approx. 30 min. by car.
- Are there any major hospitals nearby?
  - Toyooka Hospital is located on the outskirts of Toyooka City, approx. 30 min. by car.
- Are there any places to eat out within walking distance?
  - During the day, you can eat at the restaurant in Kinosaki Marine World.
    At night, there are no places to eat out.
- Do you provide a shuttle service to and from Kinosaki Onsen?
  - Yes, we do. There is a shuttle bus that coincides with train arrivals, and a shuttle bus which departs the hotel at 16:00 for the public bath “Sato-no-yu,” located in front of the station.
    Pick-up time is at 17:30. (Reservations are required for both ways.)
- Does the stay at your hotel include tickets for public baths in Kinosaki?
  - No, it does not. Our hotel is situated outside Kinosaki Town, and only ryokan located within the town benefit from tickets for the bath. Please purchase a regular ticket at each bath.
Other service
- Can you exchange foreign currencies?
  - No, we do not handle foreign currencies.
- Can I pay by credit card?
  - You can pay by major credit cards, such as Visa, JCB, American Express, Diner’s Club, and MasterCard.
- Can I leave my luggage at the hotel before check-in and after check-out?
  - Yes, you can. And you can also use our parking area if you are coming by car.
- Can I have my luggage sent to the hotel in advance?
  - Yes, you can. If you are sending your luggage in advance by courier, please make sure to write down the dates of your stay, the name under which your reservation was made, or group name in the remarks section on the delivery slip.
- Please tell me about cancellation fees.
  - For guests on personal trips, fees apply to cancellations made less than 3 days in advance.
    A charge of 30% of the room rate is levied on cancellations made 3 days in advance.
    This climbs to 50% on the day before arrival, and 100% on the day.
    For more details, see “Reservations/Inquiries” and then “Terms and Conditions” on this website.
- Can I bring food and drink into the hotel?
  - We are sorry, but please refrain from bringing food and drink into the hotel.
- Do your staff speak any foreign languages?
  - A little English.
- Is there a curfew in place?
  - No, there is not.

FAQs

We are sure there are many things you want to know prior to your stay with us.This FAQ page contains details on a variety of things related to Hotel Kinparo.

We are sure there are many things you want to know prior to your stay with us.
This FAQ page contains details on a variety of things related to Hotel Kinparo.